Privacy Policy for Zpiiel

Last updated: August 7, 2026

At Zpiiel, we take the protection of your personal data seriously. This privacy policy describes how we collect, use, store, and protect your personal data when you visit www.zpiiel.com, shop in our webshop, subscribe to our newsletter, or otherwise interact with us.

1. Data Controller

The data controller for the processing of your personal data is:

Zpiiel
CVR no. 17598392
Messingvej 58 B
8940 Randers SV
Denmark

Email: info@zpiiel.com
Phone: +45 28 15 93 16

If you have questions about our processing of your personal data, you are always welcome to contact us.

2. When you shop in our webshop

When you make a purchase on www.zpiiel.com, we process the personal data necessary to complete your order.

This may include:

• Name
• Address
• Delivery address
• Email address
• Phone number
• Information about your order and purchase history
• Payment-related information
• Any correspondence regarding your order, return, or complaint

Purpose

We process the information to be able to:

• receive and process your order,
• process and administer payments,
• deliver the ordered goods,
• send order confirmations and other necessary information about the purchase,
• handle returns, cancellations, and complaints,
• provide customer service, and
• comply with our legal obligations, including accounting regulations.

The processing primarily takes place because it is necessary to fulfill the agreement with you or to carry out measures at your request prior to entering into an agreement, cf. GDPR Article 6(1)(b).

When we store information to comply with, for example, accounting legislation, the processing is based on a legal obligation, cf. GDPR Article 6(1)(c).

3. Payment

When you pay for an order on www.zpiiel.com, an external payment provider is used to process the payment.

The necessary information in connection with the payment is disclosed to the payment provider for the purpose of completing and documenting the payment, as well as preventing misuse and fraud.

Zpiiel generally does not receive the full details of your payment card.

The payment provider processes information in accordance with its own terms and privacy rules.

4. Delivery

When we need to deliver your order, we provide the selected carrier with the information necessary to complete the delivery.

This will typically be:

• Name
• Delivery address
• Phone number
• Email address
• Information necessary for delivery

The carrier uses the information to deliver the package and to potentially send you information about the delivery.

5. Newsletter and marketing

If you subscribe to Zpiiel's newsletter, we process your email address and any other information you provide yourself in connection with the subscription.

The purpose is to be able to send you news, offers, product information, inspiration, and other marketing from Zpiiel.

We only send electronic marketing when we have the necessary basis for it, including your consent, where required.

You can unsubscribe from the newsletter at any time via the unsubscribe link in our emails or by contacting us at info@zpiiel.com.

When you withdraw your consent, we will stop sending you marketing based on that consent. The withdrawal does not affect the lawfulness of processing that took place before the consent was withdrawn.

We may store documentation of your consent and unsubscribe to the extent necessary to document that we have complied with applicable rules.

6. When you contact us

If you contact Zpiiel via email, phone, or a contact form, we process the information you provide to us.

This could be your name, email address, phone number, and the content of your inquiry.

The purpose is to be able to answer your inquiry and provide relevant customer service.

The basis for processing depends on the nature of the inquiry. If the inquiry concerns a purchase or a potential agreement, the processing may be necessary to fulfill an agreement or to take steps prior to an agreement, cf. GDPR Article 6(1)(b).

In other cases, the processing may be based on our legitimate interest in being able to respond to inquiries and provide customer service, cf. GDPR Article 6(1)(f).

7. Cookies

www.zpiiel.com uses cookies and similar technologies.

Cookies are small text files stored on your computer, smartphone, tablet, or other device when you visit a website.

Necessary cookies

Some cookies are necessary for the website and webshop to function correctly. This may include cookies used for the shopping cart, checkout, security, or to remember your cookie settings.

Necessary cookies are used without consent when regulations permit.

Statistics, functional cookies, and marketing

If we use cookies or similar technologies for purposes such as statistics, analysis, personalization, or marketing, these are generally only loaded after you have given your consent via our cookie solution.

You can choose which non-necessary cookies you want to accept via our cookie settings.

You can change or withdraw your cookie consent at any time.

Withdrawal of consent does not affect the lawfulness of processing that has already taken place based on your consent.

Further details about the specific cookies, their purpose, providers, and lifespan can be found in the cookie overview/cookie settings on the website.

8. Statistics and analysis

If you consent to statistics and analytics cookies, we may collect information about how the website is used.

This may include information about:

• which pages are visited,
• time and duration of the visit,
• the type of device and browser used,
• approximate geographical area,
• how the visitor found the website, and
• interactions with website functions.

The information is used to understand website usage and improve the user experience, content, and our webshop.

Where processing requires consent, it is based on your consent, cf. GDPR Article 6(1)(a).

9. Recipients and data processors

Zpiiel may use external providers for, among other things:

• operation and hosting of the website,
• webshop functionality,
• payment processing,
• delivery and shipping,
• email and newsletters,
• IT support,
• statistics and analysis,
• cookie management, and
• other necessary technical services.

These providers may process personal data on our behalf and will in such cases generally be our data processors.

We enter into necessary data processing agreements with providers who process personal data on our behalf.

Some partners may also be independently data controllers for their processing of information, such as certain payment and transport providers.

We do not sell your personal data.

10. Transfer to countries outside the EU/EEA

Some of our IT, analytics, marketing, or other service providers may be established outside the EU/EEA or use subcontractors outside the EU/EEA.

If personal data is transferred to a country outside the EU/EEA, we ensure that there is a valid transfer basis under the GDPR.

This may include a decision by the EU Commission on an adequate level of protection or the EU Commission's Standard Contractual Clauses.

11. How long do we store your information?

We only store personal data for as long as it is necessary for the purposes for which the information was collected, or for as long as we are legally obliged to store it.

Information regarding purchases and accounting records is stored for the period specified by the current accounting legislation.

Information related to customer service, returns, and complaints is stored for as long as it is relevant for the specific case and any subsequent claims.

Information used for newsletters is processed until you unsubscribe or otherwise withdraw your consent. Documentation of consent and unsubscription may be stored longer when necessary to document compliance with applicable rules.

Cookie information is stored for the periods indicated in the current cookie overview on the website.

12. Your rights

When we process personal data about you, you have a number of rights under data protection regulations.

Depending on the circumstances, you may have the right to:

Access
You can request access to the personal data we process about you.

Rectification
You can have inaccurate or incomplete information about you corrected.

Erasure
In certain cases, you can request to have your personal data deleted.

Restriction of processing
In certain cases, you can request that the processing of your personal data be restricted.

Objection
In certain cases, you can object to our processing of your personal data, including processing based on our legitimate interests.

You have the right to object to the processing of your personal data for direct marketing purposes.

Data portability
In certain cases, you may have the right to receive the personal data you have provided to us, in a structured, commonly used, and machine-readable format, and to have the information transmitted to another data controller.

Withdrawal of consent
When our processing is based on your consent, you can withdraw your consent at any time.

If you wish to exercise your rights, you can contact us at:

info@zpiiel.com

Conditions and exceptions may apply to individual rights under data protection regulations.

13. Security

We implement appropriate technical and organizational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, misuse, or access.

Access to personal data is limited to individuals and providers who have a legitimate need for the information.

14. Complaint to the Danish Data Protection Agency

If you are dissatisfied with the way we process your personal data, you are always welcome to contact us first at info@zpiiel.com.

You also have the right to lodge a complaint with:

Datatilsynet (Danish Data Protection Agency)
Carl Jacobsens Vej 35
2500 Valby

You can find further information about complaint options on the Danish Data Protection Agency's website, www.datatilsynet.dk.

15. Changes to the privacy policy

We may regularly update this privacy policy, for example, if we change our processing of personal data, introduce new services, or as a result of changes in legislation.

The current version will always be available on www.zpiiel.com.

The date at the top of the page indicates when the privacy policy was last updated.